Refund policy

 RETURNING THE PRODUCT WITHOUT FAULT

Not affecting your statutory rights: The remedies in this Clause 7 are additional to and DO NOT affect your statutory rights, under which you may have the right to insist that goods that you purchase from businesses must correspond with their description, be fit for their purpose and be of a satisfactory quality. This Clause 7 ONLY applies in respect of products which are not faulty.

Right to cancel: If you are contracting as a consumer, you may cancel a Contract at any time within 7 days, beginning on the day after you received the Product. In this case, you will receive a refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below). Please note, delivery cost is not refundable once the order has shipped. Details of your right of cancellation, and an explanation of how to exercise it, are provided in the Confirmation of Order. This provision does not affect your other statutory rights as a consumer.

How to cancel: To cancel a Contract as detailed under the previous clause, you must inform us in writing. You must also arrange prompt delivery of the Products back to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

 Packaging returned Products: If you return any Product because you have cancelled a Contract, you must ensure that it is adequately packaged and carriage has been paid. We shall not accept any responsibility for damage caused by inadequate packaging by you.

 REFUNDS

 Returns: If you return a Product to us:

9.1.1 because you have cancelled the contract between us within the 7-day cooling-off period (see clause 7.2), we will process the refund due to you as soon as possible after they have been safely returned and, in any case, within 5 working days of the day on which you gave us notice of cancellation. Or
9.1.2 for any other reason (for instance, because you consider that the Product is defective under clause 8), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 5 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective product.

Refunds: We will usually refund any money received from you using the same method originally used by you to pay for your purchase - except if payment was in cash, in which case we will issue a cheque. Please note, delivery cost is not refundable once the order has shipped.